How do I know if I have storm damage?
Storm damage to your roof can sometimes be seen from the ground. You may notice raised or curled shingles, or some shingles that have blown off. However, it is best to have a trained professional inspect your roof for damage that you cannot see.
What problems can arise from storm damage?
Storm damage can cause shingles to crease, which can lead to granule loss. When there is an absence of granules, there is no protection for the matting from sunlight. This can cause premature aging, possible leaks, and mold.
Will my insurance premium increase if I file a claim?
Typically your premium will not increase because the damage to your home is the result of a natural disaster that has been declared a catastrophe and the events causing your damage were beyond your control.
What is my time frame for filing a claim?
Most insurance companies have a limited claim period. Typically, if you have not filed a claim and had all repairs completed within one year, they are not required to fully indemnify you for your loss. You should file a claim as soon as possible to make certain that all work will be completed before the insurance deadline and to prevent any additional damage.
Do I need to get two or more estimates?
It is not necessary to get additional estimates. Wallace Construction Group, LLC is experienced in working with all insurance companies and will make sure that you will not pay anything out of pocket except your deductible. If a contractor gives you an estimate for less than the pricing determined by your insurance provider, you will not receive the difference; if we determine the repairs cost more that the pricing determined by your insurance provider, we will work with your insurance company to make sure they cover any additional costs.
How can Wallace Construction Group, LLC help me?
We offer a free, no obligation inspection by trained professionals to determine the scope of your storm damage. We will meet with your adjustor and work with your insurance company to ensure all necessary damages are covered by your carrier. A knowledgeable, helpful and friendly Insurance Restoration Specialist will be with you throughout the entire process to ensure that you receive quality restoration to your home.
Is my project warranted?
Upon completion of the project and payment in full, Wallace Construction Group, LLC., will issue a workmanship warranty covering all involved trades. This isn’t required … it’s just how strongly we feel about the pride we take in our workmanship!
Do you sub-contract?
Yes. we firmly believe in the saying: “Jack of all trades, master of none.”“our contractors are proficient due to their day in, day out focus on one specific trade.” That’s why we build relationships with quality craftsmen who know their business and strive for quality in the work they perform.
Are the tradesmen employees or subcontractors?
Because there are a variety of skilled trades involved in the restoration of a home or business, we believe the tradesmen who focus on one trade and one trade only will provide a far superior work product than the contractor who is a “jack of all trades and master of none.” By subcontracting, we have a pool of tradesmen from which to pull, therefore, we are able to complete our projects more quickly than if we attempted to employ all of the necessary tradesmen to complete a restoration project.
On what basis do you select the subcontractors?
Wallace Construction Group, LLC., approaches each job with a “this is our team” concept. We do not believe that the lowest price is the best price. We place quality of work above cost savings. We have cultivated relationships with subcontractors who will deliver the highest quality of work. Several of the subcontractors have been working with Wallace Construction Group, LLC., since its inception in 1989. By developing positive, long-term relationships the subcontractors know and understand how Wallace Construction Group, LLC, projects are to be bid and the high standard of quality expected of them. By developing these solid long-term relationships with our subcontractors, we are able to receive preferential treatment with regard to the scheduling and completion of a project.
Who will do the actual work?
Wallace Construction Group, LLC, employs carpenters and painters. The other trades are subcontracted.
- Plumbing
- Electrical
- Heating
- Drywall
- Flooring
- Roofing
Is a contract required, and will I receive a written contract?
We believe a written contract is simply good business practice. It protects all parties involved, most importantly, the customer. We will provide for each customer, as required by the Indiana “Home Improvement Statute” a contract which reflects the following:
- Detailed description of the work to be completed
- The estimated starting date
- The estimated length of time to project completion
- A list of contingencies which may delay the completion of the project
- A schedule of payments (draws) to be made during the repairs and at what point each draw is due
What are your hours of operation?
7:00 a.m. to 5:00 p.m., Monday-Friday
When the office is closed, calls are taken by a 24-hour answering service manned by “live people.” These people are thoroughly instructed in how to reach a Wallace Construction Group LLC., key employee in the case of an emergency. We have an individual on-call 24/7/365.